ch66 Privacy Policy

Introduction and Scope

ch66 is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy ("Policy") describes how ch66 ("we", "us", or "Platform") collects, processes, and protects your personal information ("information").

By using the ch66 website (https://ch66.cam) or registering for our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

Information We Collect

We collect various types of information to operate the ch66 platform and provide you with the best service. This information comes mainly from two sources — what you provide directly and what is generated automatically through your use of our platform.

2.1 Information You Provide

During registration and account management, we may collect the following information:

• Full name and date of birth
• Email address
• Bangladeshi mobile number (for payment verification)
• Residential address
• National ID (NID) or passport number (for identity verification)
• Financial transaction details: bKash, Nagad, Rocket, Upay account numbers

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device identifier information
• Browser type, version, and operating system
• Login time and location-related information
• Gameplay history, betting activity, and transaction logs
• Information collected through cookies and similar tracking technologies
• Session duration and page visit patterns

2.3 Information Received from Third Parties

In some cases we may receive information through third parties, such as payment processors (bKash, Nagad, Rocket, Upay) or identity verification services. This information is used solely to confirm your identity and ensure the security of transactions.

Purpose of Using Information

ch66 uses your personal information only for specific, lawful, and transparent purposes. We never sell your information for unnecessary purposes or share it with third parties without your permission.

3.1 Service Operations

• Creating, managing, and securing your account
• Processing deposit and withdrawal transactions
• Storing gameplay and betting history
• Managing bonuses, promotions, and VIP benefits

3.2 Security and Compliance

• Identity verification and age confirmation (21+ rule)
• Fraud and money laundering prevention
• Detection and investigation of suspicious activity
• Compliance with applicable laws and regulations

3.3 Communication and Support

• Providing customer support via live chat and email
• Sending important account-related notifications
• Resolving technical issues
• Sending promotional information subject to your consent

3.4 Platform Development

• Reviewing and improving service quality
• Analyzing and enhancing the user experience
• Identifying and resolving technical errors

Information Sharing and Disclosure

ch66 never provides your personal information to third parties for the purpose of selling, renting, or exchanging it. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties who help us operate our services — such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, security services, and game technology providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others). These partners operate under strict confidentiality agreements and may use information only for specified purposes.

4.2 Legal Obligations

We may be required to provide information to relevant authorities as part of a court order, government directive, or legal process. In such cases we will supply only the minimum information necessary and will make every effort to notify you as much as possible.

4.3 Security and Protection

Information may be disclosed to prevent fraud, money laundering, or other illegal activity, or to protect the rights and safety of ch66, its employees, or its users.

Information Security Measures

ch66 follows industry-standard technology and practices to ensure the security of your personal information. Our security framework operates at the following levels:

5.1 Technical Protection

• All data transmission is secured through SSL (Secure Socket Layer) encryption technology
• Stored data is protected with strong encryption algorithms
• Firewalls and intrusion detection systems are actively monitored
• Regular security testing and vulnerability assessments are conducted

5.2 Administrative Protection

• Only authorized personnel can access personal information on a need-to-know basis
• All staff receive training on privacy and security
• Data access logs are reviewed regularly

5.3 Payment Security

All financial transactions — whether through bKash, Nagad, Rocket, or Upay — are processed through secure channels. We never store your payment PIN or password.

Cookies and Tracking Technology

The ch66 platform uses cookies and similar technologies to improve your experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure core functionality. Without these, the platform will not work properly.
• Performance Cookies: Collect information about platform usage that helps us improve our services.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to analyze service usage.

6.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling certain essential cookies may cause some features of the platform to not work properly.

Your Rights Regarding Your Information

ch66 believes you should have full control over your own personal information. To that end, we ensure the following rights:

7.1 Right of Access

You may request to know what information ch66 holds about you. Send such requests to our support team.

7.2 Right to Correction

If the information we hold about you is incorrect or incomplete, you may request a correction. Most information can be updated directly in your account settings.

7.3 Right to Request Deletion

In some circumstances you may request that your personal information be deleted. Please note, however, that some information may need to be retained for a specified period due to legal obligations or legitimate business reasons.

7.4 Right to Object to Processing

You may object at any time to marketing communications or non-essential data processing. Once you object, we will stop the marketing communications you are entitled to.

7.5 Exercising Your Rights

To exercise any of your rights, email [email protected] or contact our 24/7 live chat. We will respond to your request as quickly as possible after appropriate identity verification.

Data Retention Period

ch66 does not retain your personal information for longer than necessary. The retention period depends on the type and purpose of the information:

• Active Account Information: For the entire duration your account remains active.
• Transaction Records: For as long as required for financial security and legal compliance.
• Gameplay History: For the duration of an active account and for a specified period after closure.
• Communication Records: For a specified period to ensure customer service quality.
• Technical Logs: For a limited period for security review purposes.

Even after an account is closed, some information may be retained for a specified period to meet legal obligations. After the designated period, information is securely deleted or anonymized.

Protection of Minors

ch66 is a 21+ platform. We never knowingly collect personal information from anyone under the age of 21 or allow them to create an account.

We verify age at the time of registration. If we become aware that a user is under 21, we will immediately close their account and delete the associated information.

If you are aware that a minor has registered on our platform, please notify us at [email protected].

Policy Changes and Updates

ch66 may update this privacy policy from time to time. Such changes may occur due to service improvements, technical changes, or legal requirements.

For significant changes, we will notify you by email or through a notice on the platform. The date of each update will be shown at the top of the page as "Last Updated".

If you continue using the platform after an update, you are considered to have consented to the revised policy. We therefore recommend reviewing this page from time to time.

Contact Us

If you have any questions, comments, or complaints about this privacy policy, please do not hesitate to contact us. The ch66 privacy team is committed to responding to your message promptly.

To learn more about us, visit our About Us page. To learn about the platform's rules, read the Terms & Conditions. For information on responsible gaming, visit the Responsible Gaming page.